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We offer three delivery options for on-line orders
| Service |
Processing & despatch |
Delivery type |
Cost
|
| Standard |
Orders are normally processed within 3 business days (subject to stock availability) |
Royal Mail or ANC (Normally 1 to 5 business days but Royal Mail may take
up to 10 business days in some cases) |
1.30
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| Express |
Orders placed by 2pm are processed the same business day (subject to stock
availability) |
Courier(24) (Normally next business day from day of despatch) |
5.99
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| Saturday |
Orders must be received by 12:00md on the Friday before the required delivery
date (subject to stock availability) |
Delivery is scheduled for the next business Saturday from the day of despatch. |
26.99
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We have just one packing and handling charge per order
| Packing/Handling |
Cost
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| There is just one flat rate packing/handling charge for each order placed.
It does not matter how many products are in the order, the price remains the same. |
1.45
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Additional courier service charges
| Service |
Description |
Booking/Advice |
Cost
|
| Redirection |
The delivery address can be changed after the order has been despatched.
(This service may delay delivery of your order by 2 business days) |
Please email us with your order number and the updated delivery details.
The additional cost will be charged to the card used for your original order. |
15.90
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| Refused delivery |
Where delivery is refused for reasons other than a damaged package. |
The courier will return the item to us and the order will be cancelled.
Payment for the goods will be refunded less the costs involved in returning the item to us. |
15.90
|
| Failed delivery |
If no one is available to accept your order the courier will leave a card
with further instructions. If there is no one available at the second delivery attempt or the courier is not contacted
within 3 business days then the order will be marked as a failed delivery. |
The courier will return the item to us and the order will be cancelled.
Payment for the goods will be refunded less the costs involved in returning the goods. |
15.90
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Definitions
| Business days |
Monday to Friday excluding weekends and public holidays |
| Packing/Handling |
A flat rate charge to cover the packing and handling of your order |
| Special order |
An item that is not a normal stock line and therefore must be specially
ordered |
| Royal Mail |
First Class packet post. This usually takes from 1 to 5 business days from
despatch (Please allow a maximum of 10 business days) |
| Courier(24) |
The parcel travels overnight and delivery scheduled for the next business
day |
Courier
(Saturday) |
The parcel travels overnight and is scheduled for delivery on Saturday |
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Exceptions
Special orders
(All services) |
Once a special order arrives in stock it is processed and despatched using
the service level selected at the point of ordering. |
| Standard |
We reserve the right to upgrade the service level without extra charge to
the customer |
| Heavy bulky, or expensive items may be sent by ANC economy delivery or by
an alternative carrier without an extra charge to the customer |
| Courier(24) & (Saturday) |
There must be someone at the delivery address to sign for the parcel. Extra
charges may apply if there is no one to accept the parcel and the courier has to return. |
| Courier delivery is available for most of the UK mainland. It is not available
offshore or in some areas of Scotland. |
| Courier(24) |
Some small or light items may be sent by "Royal Mail Special Delivery"
This is a next working day class service for most of the UK. All types of delivery may be slower in remote areas. |
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Liability
| All services |
The customer is responsible for the safety of the order once delivery is
accepted |
| Where a parcel shows signs of mishandling or damage the recipient should
mark the couriers paperwork "Package Damaged" before providing a signature. Please check the contents
of the order and advise us immediately if the contents are damaged |
| It is the customers' responsibility to provide accurate delivery details
and to ensure that they, or a trustworthy representative, signs for the parcel |
| Cancellation |
Where an order is cancelled after despatch the customer must return the
order at their expense. If the cancelled order is refused on delivery the customer must pay all expenses involved
in the return of the refused item (This is often more expensive than paying for the return of the item) |
| Delayed deliveries |
We can not accept responsibility for delivery delays by external contractors.
Packing/handling and delivery charges will not be refunded under any circumstances |
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