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Initial checks
- When we receive the returned item(s) we first check the outer packing. If this
is inadequate or damaged it is photographed.
- The returned package is opened and the returned item(s) is/are photographed.
- Where applicable the item is passed to our technical department for further inspection.
Technical checks
- We check the returned item for physical damage and where present the damage is
photographed in detail.
- We check the item for damage from incorrect fitting, misuse, or faulty external
components/connections.
- Components that reach this stage are then tested for the reported fault.
- A report detailing the results of testing is compiled. Based on this report the
item will either be exchanged/repaired or the customer will be informed of the reason for refusing to exchange/repair
the item.
- If an item is found not to be faulty it is then, where applicable, tested for
electrical safety.
- Items that prove to be faulty are either repaired or packaged for return to the
supplier/manufacturer. In the latter case, an order will be created by our technical department instructing sales
to supply a replacement from stock. If the item is not in stock it will be specially ordered and despatched as
soon as stock becomes available.
- If we are unable to despatch a replacement within 28 days of authorisation we
can optionally refund the original purchase price. In this case, ownership of the returned item passes to us once
the refund is made.
Items that do not qualify for replacement
- The customer is informed of our findings by means of a summary of the test report
detailing the reason for the failure.
- Items that do not qualify for replacement can be optionally destroyed or returned
to the customer. These items will only be returned upon payment of £5.99 to cover the cost of packaging and
insured delivery.
- Where an item is found not to be faulty we reserve the right to charge for the
time and resources used during the test procedure. These items will only be returned upon an additional payment
of £5.99 to cover the cost of packaging and insured delivery.
- Once we have informed the customer of the status of the returned item we will
provide secure storage for the item for up to 10 business days.
- Any items remaining in secure storage after ten business days will incur a storage
charge of £1 inc. VAT per day (this includes public holidays and weekends). The customer can release the
item from storage by paying the outstanding storage charges and the optional delivery charge if the item is to
be returned.
- Where an item is still in chargeable storage and the storage bill is equal or
greater than the current resale value of the item, it will be sold to recover the outstanding charges. If the item
is not in resaleable condition we reserve the right to dispose of it at scrap value (this value will not exceed
the price of the outstanding storage bill)
None of the above affects your statutory rights
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